After a grueling selection process involving jockeying competition for a position at your company and negotiating a reward (aka salary talk), you’re sent into an unfamiliar place filled with people you’ve likely never met before but are now about to spend more time with than any member of your immediate family. Some of those people will be eliminated, while others will skyrocket through the leadership ranks, eventually telling you what to do.
Put that way, modern work life sounds a lot like “The Hunger Games,” doesn’t it? Which may be why so many everyday office dramas can seem larger than life, which can affect your well-being and your reputation to boot.
Not getting sucked into workplace drama is no easy task. So we spoke to career experts for how to deftly navigate five common drama-filled scenarios, save your sanity, stay on your manager’s good side and keep the odds in your favor in the office.
Indeed a handful of my contemporaries this year alone are threatening to become my neighbors in Paris, lulled into the reverie of awakening each morning in Paris (or Florence or Berlin or London or…or..or..). Most want to continue to work – and with the Internet this is more possible than it has even been; others are considering a job offer that would plunk them down in foreign lands for a two-year stint, leading a satellite European office. It is a career change, and a life change rolled into one. Sounds glamorous and desirable, but it takes work…and most of all, planning.
I’ve lived overseas for some three decades in four (European) countries and often find myself the oracle to which “aspirational Hemingways” turn before booking their plane tickets. And in preparation for this post I canvassed a handful of mid-career ex-pat friends (not all Americans) about their own experiences, trials and tribulations. Given our collective experience, the following checklist is based on European countries, though I suspect some of the psychological issues are likely to be similar regardless of where you re-locate.
I remember the first time I started to have doubts about my career path. It was 2001 and I was living in New York City, working as a mergers and acquisitions analyst in a respected multinational firm. By all accounts, I had it made. As the daughter of an illiterate pig farmer and the first of my family to attend college, this was no small feat. With a degree from UC Berkeley under my belt and a high-paying job in a field I had once only dreamed of entering, I was well aware that I was in an enviable position.
Then came the meeting that shifted my entire way of thinking.
L.L. Bean topped the list for excellent customer service in the latest "Customer Service Champions" report from Prosper Insights & Analytics, which surveyed 6,500 consumers in September 2016.
This is the third time the apparel retailer has led in the annual ranking, which weights consumers' responses by each retailer's annual revenue and "fan base," according to Forbes. Amazon, Land's End, Fingerhut, and Kohl's joined L.L. Bean in the top five this year.
Here are the key factors behind these companies' superior customer experiences:
It's truly fascinating how successful people approach problems. Where others see impenetrable barriers, they see challenges to embrace and obstacles to overcome. Their confidence in the face of hardship is driven by the ability to let go of the negativity that holds so many otherwise sensible people back.
Martin Seligman at the University of Pennsylvania has studied this phenomenon more than anyone else has, and he's found that success in life is driven by one critical distinction—whether you believe that your failures are produced by personal deficits beyond your control or that they are mistakes you can fix with effort. Success isn't the only thing determined by your mindset. Seligman has found much higher rates of depression in people who attribute their failures to personal deficits. Optimists fare better; they treat failure as learning experiences and believe they can do better in the future.