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These are the secrets to excellent customer service

L.L. Bean topped the list for excellent customer service in the latest "Customer Service Champions" report from Prosper Insights & Analytics, which surveyed 6,500 consumers in September 2016. This is the third time the apparel retailer has led in the annual ranking, which weights consumers' responses by each retailer's annual revenue and "fan base," according ...

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Be The Change: Five Steps For Transitioning Into A Values-Aligned Career

I remember the first time I started to have doubts about my career path. It was 2001 and I was living in New York City, working as a mergers and acquisitions analyst in a respected multinational firm. By all accounts, I had it made. As the daughter of an illiterate pig farmer and the first of my family to attend college, this was no small feat. With a degree from UC Berkeley under my belt and a...

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Checklist For An Overseas Career Change

Why Move? Indeed a handful of my contemporaries this year alone are threatening to become my neighbors in Paris, lulled into the reverie of awakening each morning in Paris (or Florence or Berlin or London or…or..or..). Most want to continue to work – and with the Internet this is more possible than it has even been; others are considering a job offer that would plunk them down i...

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3 Workplace Problems That Can Affect Your Performance

After a grueling selection process involving jockeying competition for a position at your company and negotiating a reward (aka salary talk), you’re sent into an unfamiliar place filled with people you’ve likely never met before but are now about to spend more time with than any member of your immediate family. Some of those people will be eliminated, while others will skyrocket thr...

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11 signs you're doing everything right at work — even if it doesn't feel like it

It's hard to gauge your own performance at work — especially if your boss doesn't dole out praise so easily. But there are some key behaviors of employees who are excelling. Those behaviors include knowing how to prioritize, setting lofty goals, and helping others effectively. We rounded up 11 indicators that you're succeeding at the office — even if it feels otherwise.

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How to Check Your Online Presence Before Recruiters Look You Up

The article will show you: How to clean up your social media profiles and search engine results for recruiters. How to harness the power of LinkedIn to position yourself as a professional online. How to make your online presence and traditional resume work together.

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How To Make The Transition To Bigger Clients

In the early years of developing our automated payment system, we cut our teeth with small and medium-size businesses. This was a marriage made in heaven; our clients were thrilled to have personalized customer service and that we were striving to constantly improve our tools. We were happy to have that back and forth with our end user and progressively iron out the creases in our product and p...

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Considering A Career Abroad? Answer These 4 Questions Before You Go

Millennial women are on the move, and want the opportunity to work abroad more than ever before. A study from PwC earlier this year found that international work is attracting "unprecedented" demand, with 70% of millennial women indicating that they want to work abroad, particularly early on in their careers. As a journalist, I have relocated twice in the past five years from Austr...

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How To Handle Personality Conflicts At Work

At some point in our professional lives, most of us will have to deal with people we just don’t like or can’t seem to get along with. A clash of personalities is most likely at the root of these conflicts. Despite our best efforts, we sometimes just can’t seem to make it work. The unfortunate result is that the quality and enjoyment of our work suffers, and our stress levels s...

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Many successful people are driven by a quality no one likes to admit

Success may be partly a result of insecurity, say entrepreneurs and researchers. People who have a chip on their shoulder may be more motivated to prove their worth. However, if you're constantly whining about your disadvantages, you may be less inclined to succeed.

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