These are the secrets to excellent customer service

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L.L. Bean topped the list for excellent customer service in the latest "Customer Service Champions" report from Prosper Insights & Analytics, which surveyed 6,500 consumers in September 2016.

This is the third time the apparel retailer has led in the annual ranking, which weights consumers' responses by each retailer's annual revenue and "fan base," according to Forbes. Amazon, Land's End, Fingerhut, and Kohl's joined L.L. Bean in the top five this year.

Here are the key factors behind these companies' superior customer experiences:

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