Quality Coordinator (Ref #010)

• AE
• Full-time
• Published: 2020-11-09 22:08:25Z

JOB DESCRIPTION

The Quality Coordinator is responsible for facilitating quality improvement activities designed to ensure compliance with accreditation standards and regulatory requirements.

JOB RESPONSIBILITIES

Essential Job functions and Key Accountabilities:

• Coordinate quality improvement tasks and activities designed to ensure compliance with accreditation standards and regulatory requirements, such as tracers, audits and collection of KPIs (for Jawda, Tasneef, JCI..)
• Monitor the Incident Report database and work with departments to develop action plans and mitigate adverse incidents.
• Play an active role in implementing quality standards throughout the hospital
• Assists with policy review and update to ensure compliance with accreditation and regulatory standards.
• Assist with medical record audits when needed for quality purposes.
• Participate in hospital committees and other events that promote quality and patient safety (improvement projects, JCI chapter coordinator, quality events...).

Competency Standards

Clinical/Technical Competencies:

• Ability to work independently, be attentive to detail, and maintain a positive attitude.
• Ability to manage multiple responsibilities and to prioritize scheduling of work.
• Ability to maintain confidentiality of all hospital information.
• Ability to complete work assignments accurately and in a timely manner.
• Ability to communicate effectively, both orally and writing.
• Must be proficient in word, excel and PowerPoint.

Key Behavioral Competencies:

• Represent Core Values: By behaving and acting consistently in accordance with Hospital's core values and code of Conduct.
• Working Collaboratively: Treats people as individuals and shows consideration for different viewpoints and cultural backgrounds. Proactively share information and ideas with others. Works productively in a team oriented environment actively involving others. Demonstrates patience with those who might be struggling, offers help where needed.
• Planning and Organizing: Sets realistic timescales and breaks down larger tasks into manageable parts. Prioritizes competing demands without compromising the standard of delivery. Plans ahead and effectively balances any peaks and troughs in activity. Identifies the resources needed to accomplish tasks. Monitors progress of own work and ensures timely delivery.
• Delivering quality results and exceeding customer expectations: Ensures the needs of customers are met through effective delivery. Delivers work and patient care of a high quality and helps ensure others do the same. Proactively seeks feedback from customers and stakeholders and responds to that feedback. Operates in a quality focus, systematic way, by actively participating in quality improvement initiatives and programs. Understands customer expectations and seeks to meet and exceed them where possible.
• Maintaining confidentiality: Ensures that strict confidentiality is maintained regarding Patient records, staff information and other stake holders in relation to any aspect to human resources, finance or information of a strategic or commercial nature concerning the hospital.
• Promoting a safe and healthy work environment: Complies with all occupational health and safety welfare provisions, policies and strategies. Acts as a healthy role model for patients and staff by complying with Infection Control and Environmental Health and Safety policies and practices and initiatives.

Leadership or Managerial Competencies:

• Persuading and Influencing: Builds a case for a course of action that addresses the concerns/ requirements of others. Expresses key points of an argument clearly. Break complex information down in order to make it easier to understand. Demonstrates active listening when engaging with others. Structures communication clearly.
• Deciding and initiating action: Acts quickly and decisively. Proactively assumes responsibility for tasks. Takes responsibility for tasks of others when appropriate. Maintains productivity even when under pressure. Work effectively with minimal guidance when needed.
• Presenting and communicating: Speaks clearly and confidently without hesitation and  ambiguity. Identifies the key points of an argument. Able to effectively present ideas to groups of people. Clarifies understanding by asking questions. Structures verbal and written communication clearly- using summaries and restatement.

QUALIFICATIONS

• Education: Bachelor's degree
• Experience: At least 2 years in healthcare quality or related working experience
• Language: Fluent in English. Ability to speak in Arabic is an advantage