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Ecommerce and Supply Chain Manager (Ref#012)

  • San Antonio, TX
  • Full-time
  • Published: 2020-10-19 21:01:52Z

JOB DESCRIPTION

Looking for an experienced ecommerce/fulfilment professional to join the NGO home office team. The best candidate will know how to procure, add, and oversee the addition of products on a Shopify storefront, analyze inventory and fulfillment reporting, coordinate distribution projects for stores/markets, and manage inventory liability. He/she must also be knowledgeable in vendor/supplier management, warehouse pick-and pack processes including kitting, and project management. 

This candidate will be accountable for the ecommerce customer experience, on-time product delivery, quality, and cost as well as creating and maintaining scorecards to track vendor and partner performance. 

This position will report directly to the Director of Corporate Operations and serves internal customers as an extension of and support to the Marketing and Field Operations teams. In addition to strong verbal and composition abilities, the candidate must possess excellent collaboration skills and an ability to shift and adapt priorities quickly and efficiently. 

Success will be dependent on the ability to coordinate multiple initiatives and projects within budget allocations, to think creatively and critically, produce deliverables on time with excellence, and speak insightfully and confidently into process and product improvement. 

The NGO supports situationally accommodating working arrangements. The position is a hybrid of in-office and telecommuting—the percentage of each is dependent on the candidate’s experience. However, the candidate must be located in San Antonio or be willing to relocate. 

 

PREFERRED QUALIFICATIONS: 

  • Bachelor’s degree in Supply Chain Management, Business, eCommerce, Merchandising, Distribution or Logistics 
  • Deep knowledge of Shopify Plus and best practices in eCommerce and fulfillment platforms 
  • Experience leading vendor and supplier selection process including RFPs and pricing 
  • 3+ years experience in ecommerce fulfillment and/or supply chain management Proven track record of successful ecommerce store development and management 
  • A basic understanding APIs 
  • Strong customer service and communication skills 
  • Critical thinking, analytical and oriented to creative solutions

 

KEY CHARACTERISTICS OF THE IDEAL CANDIDATE 

Driven – A passion for our vision and a sense that this role and company are a strong fit for the gifts, talents, passions, and experiences. Must maintain a resolve to overcome obstacles anchored in a sense of purpose in the work. 

Servant Leadership – Nobody is above any task, and we are all here to serve others. Every customer—internal or external—is in need of help, and the most powerful way to lead will be to serve at a high level. 

Learning and Adaptive – As a small business with a big vision that is scaling rapidly, new systems, technology, and situational adaptability is normal and to be expected. This person must have an appetite for learning and skill improvement. 

Grit, Determination, & Resourcefulness – Not everything will have a pre-planned solution. This person will have to be resourceful in figuring things out, resisting being overwhelmed, and willing to roll up their sleeves until they make it work. Whether it’s looping in other people, finding tools online, or seeking out best practices, this person will have to have an open mind and good resolve. 

Organizational Skills – This person gets to help by being a constant organizational force. It will require a capacity for seeing patterns, discerning better processes, and prioritizing and systemizing for improved outcomes. 

Chemistry Fit – We have a unique and fun culture—we laugh, we tease in love, we press in, we work hard, and we jump in to figure things out. Fitting into the team chemistry is essential, particularly in a small home office team! 

High Character – We operate with a high trust culture. Our work must be fueled by personal values and integrity or this will not work. Integrity, honesty, compassion, reconciliation, and diligence are all things this person must possess in themselves to flourish here. 

Energy & Enthusiasm – This person must bring joy and passion for work to the job. Spurring one another on in the work and being self-motivated to see the positive and encourage others in the vision is essential. 

Multi-Tasking – This is not a steady state or static environment. Workflow will cycle and interruptions are normal, so this person must be able to juggle and adjust on the fly. 

Project Management – While multitasking, this person must be able to keep an eye on deadlines and critical dependencies and either work to preserve them or bring people in before things are missed.

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