Field Engineer - AL, USA

• US
• Full-time
• Published: 2019-10-02 02:51:20Z

JOB DESCRIPTION

Provide field engineering services, primarily in the mining, metals, and heavy industries, at customer sites and at company locations for routine and moderately complex issues. This position is responsible to perform field engineering services as requested by customer and authorized by manager. Also, supervises other employees involved in project when requested by manager.

ESSENTIAL RESPONSIBILITIES

Engineer

• Provide technical services as it relates to routine and moderately complex maintenance and/or repair of control systems and their components at customer sites or in company locations.
• Diagnose and troubleshoot issues as they relate to control systems and their components at customer sites or in company shops.
• Communicate with plant engineers at customer sites on technical questions and specifications.
• Provide after-hours support in person and/or over the phone.
• Provide technical information and data to Administrative Assistant for the creation of quotations and work scopes. Information includes job repair requirements, parts for order and use, and associated cost.
• Complete necessary service, time tracking, and expense documentation.
• Maintain tools and test equipment properly.
• Communicate with company’s account managers regarding the status of work as it applies to their customers.
• Communicate with company’s sales personnel regarding customer questions.
• Identify and assist with repair and manufacturing training needs.
• Ensure that all completed work meets company’s Standards and complies with company’s ISO Quality System.
• Communicate clearly, concisely, and with accuracy to employees, customers, and vendors.
• Appreciate and demonstrate company’s Core Values and Principles, and Corporate Mission.

Other

• Observe all safety procedures and use proper safety equipment as needed.
• Maintain a clean, neat, and safe work environment at all times.
• Operate and maintain equipment in a safe manner at all times.
• Promote strong company image and maintain positive working relationships at all times including professional behavior with customers, vendors, and co-workers on a daily basis.
• Provide outstanding customer service at all times.
• Perform work according to established company policies and procedures.
• Perform other duties as requested.

REQUIREMENTS

Education: 

• Bachelor's degree in Electrical Engineering or an equivalent combination of education and/or work experience.

Experience:

• Five years engineering experience in field service and/or similar industrial environment
• Mining, metals, and/or heavy industry experience preferred

Other:

• Relevant manufacturer product training.
• Minimum of 5 years’ experience in related field.  PLC experience required.
• Excellent written and oral communication
• Excellent organizational skills.
• Ability to foster good employee/supervisor relations and build team effort.
• Ability to promote strong company image with customers and vendors.
• High degree of PC, MS Windows, MS Office, and keyboarding knowledge and skills.
• Strong algebra, trigonometry, and analytical geometry skills.
• Ability to read, write, and comprehend simple to complex instructions, short correspondence, and memos.
• Knowledge of AC and DC motors.
• Knowledge of programmable logic controllers (PLC) and/or variable frequency drive (VFD) systems for machine troubleshooting.
• Ability to take after-hours calls.
• Ability to work independently with little direct management.